Thanks for the comment.

Yes and no. Yes, in that I don’t see that there would be any harm in hearing his thoughts, but no, in that I also don’t believe that it was necessary or that one person feeling a certain way should necessitate change. There are a lot of different ways you can go with this.

At the end of the day, these contact templates are well thought out and well tested over period of not weeks or months, but years, and you can drive yourself crazy taking every potentially negative remark as “what can I do to change?” or “what’s wrong with me?”

I think it’s important to try to reserve those for the situations where they will be most helpful and most important, not in this situation where, again, I have a good understanding of what I am looking to accomplish with these contact templates, with the knowledge that, yes, sometimes people will take them in a manner of displeasure, but that, no, there isn’t anything I can do to eliminate that completely and, perhaps, nor should I – as these members are being contacted because they did something that they shouldn’t have.

That doesn’t mean, however, that I should not desire to clarify the staff’s role in the community when this happens, as discussed here in this post.

Thanks,

Patrick

Just a thought :)