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At last year’s South by Southwest Interactive (see my recap), I gave a solo presentation titled “The Art of Responding to Feedback From Your Community.” The basis of this talk was a blog post made on this site in January of 2009.
The presentation is based around my three steps for responding to feedback. In short, they are: appreciate, acknowledge and consider. Be appreciative that someone contacted you, acknowledge their perspective and what they are saying and then consider it and how applicable it may or may not be.
Check out the video from the presentation below. Thank you to my friend James Dasher for shooting it. It’s also on YouTube (parts 1 and 2) and you can view the slides farther down in this post.
Slides:
The Art of Responding to Feedback from Your Community at South by Southwest Interactive (SXSW) 2009
View more presentations from Patrick O’Keefe.
Video: “The Art of Responding to Feedback From Your Community” Presentation at South by Southwest (SXSW) Interacti… http://bit.ly/bx0bUR
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Video: “The Art of Responding to Feedback From Your Community” Presentation at South by Southwes… http://bit.ly/dz84BS #news #socialmedia
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Video: “The Art of Responding to Feedback From Your Community” Presentation at South by Sout.. http://tinyurl.com/yzpyven #socialmedia #news
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Video: “The Art of Responding to Feedback From Your Community” Presentation at South by Southwe… http://bit.ly/aGJE47 Social-Media.alltop
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Video: “The Art of Responding to Feedback From Your Community” Presentation at South by Southwes… http://bit.ly/aTMCXy #news #socialmedia
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Video: “The Art of Responding to Feedback From Your Community” Presentation at South by Southwes… http://bit.ly/aTMCXy #news #socialmedia
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Video: “The Art of Responding to Feedback From Your Community” Presentation at South by Southwest (SXS… http://bit.ly/9g31BS #socialmedia
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Video: “The Art of Responding to Feedback From Your Community” Presentation at South by Southwest (SXSW) Interacti… http://bit.ly/djItN1
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RT @managecommunity Video: “The Art of Responding to Feedback From Your Community” Presentation at South by Southwes… http://bit.ly/bZIcCU
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RT @iFroggy: Video: My SXSW 2009 Presentation: The Art of Responding to Feedback From Your Community: http://bit.ly/dqIYnK
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The art of responding to your online #community (from SxSW) http://bit.ly/cIy788 #SM #hcsm #pradvice
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Interesting video from Patrick O’Keefe: “art of responding to feedback from your community” http://ow.ly/13kLF
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RT @emodkate: Interesting video from Patrick O’Keefe: “art of responding to feedback from your community” http://ow.ly/13kLF
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RT @managecommunity Video: “The Art of Responding to Feedback From Your Community” Presentation at South by Southwes… http://bit.ly/bZIcCU
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Video: “The Art of Responding to Feedback From Your Community” by @iFroggy: http://bit.ly/bZIcCU (via @beley)
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Great Video: “The Art of Responding to Feedback from your Community” http://bit.ly/cIy788
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