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E-MailVideo: “The Art of Responding to Feedback From Your Community” Presentation at South by Southwest (SXSW) Interactive 2009
Posted by Patrick on January 31st, 2010 in Interacting with Members, Managing Online Forums (Book), Press
At last year’s South by Southwest Interactive (see my recap), I gave a solo presentation titled “The Art of Responding to Feedback From Your Community.” The basis of this talk was a blog post made on this site in January of 2009.
The presentation is based around my three steps for responding to feedback. In short, they are: appreciate, acknowledge and consider. Be appreciative that someone contacted you, acknowledge their perspective and what they are saying and then consider it and how applicable it may or may not be.
Check out the video from the presentation below. Thank you to my friend James Dasher for shooting it. It’s also on YouTube (parts 1 and 2) and you can view the slides farther down in this post.
Slides:
- Any comment featuring a link to your blog or to any site you are affiliated with - even if you feel it is related - unless we asked for it, specifically. If you have a link to share, awesome, but please contact us directly
- Asking why your comment was deleted. Please contact us instead. We're happy to help.
- Attacking a blogger or fellow commenter instead of attacking their point.
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