Google+ Communities just launched, providing a way for anyone to create a discussion group or forum, as part of Google+. Unfortunately, one of the biggest challenges that the service faces is how some people are hyping it. Let me get a few things out of the way.

Google+ Communities does not change anything. Things are exactly the same today as they were the day before the functionality launched. Google+ Communities is not anything new, except within the world of Google+. Google+ Communities does not, will not kill anything, whether a specific branded platform (like Facebook) or a type of platform (like forums).

Read More

Last week, I wrote about the practice of creating fake accounts to seed a community and why you should never lie to your community.

But, “getting a community going is hard,” some might say. “You need activity to entice people to join,” they might also say. “If I can’t lie to my potential members, what can I do?”

In short? Actual work.

It isn’t easy to get a community going. That’s true. It’s also true that one of the factors that determines the attractiveness of your community is the activity that people see when they first visit it. There is nothing wrong with seeding, as long as you treat your members with respect. Let’s talk strategy.

Read More

Creative Commons License photo credit: LOLren

As people endeavor to add more features and sections to their forums and communities – more than “just” discussion threads – there is a great opportunity for additional value for all parties involved. But, in the thirst to be “more,” it can be easy to forget the cost that you may incur.

This can include things like articles and dedicated editorial, product reviews, Facebook-like profiles with comments and a wall, member blogs, chat rooms, wikis, photo albums and plenty of other dedicated sections that receive top billing, or close to it, on your community.

These sections can all be great, meaningful parts of your community. So, what’s the problem?

Read More

Creative Commons License photo credit: smplstc

This is a guest post from Benjamin Plass, a reader, who is the Head of Community Management for Goodgame Studios.

Every community manager has goals. Everyone wants their community to grow. The forum structure influences this growth. It is therefore very important to understand and adjust it to your needs and overall goals.

To make your community grow, you have to engage your first time visitors and new members. The conversion from reader to a posting member is a big step and as Patrick has discussed, the majority of your users will just be reading.

Read More

The sixth post ever published on was about “brain crack” and the importance of doing, care of some magical words from Ze Frank.

By the time I wrote that post, in February of 2008, Mr. Frank had ended “the show with ze frank,” where those words had come from. More than 4 years later, at the end of February, Mr. Frank launched a Kickstarter campaign to “bring back the show.” The result? $146,752 pledged by 3,900 people (including me) – almost 3 times his goal of $50,000.

I could say something here about the power of community and about how community builds around quality and that being why people couldn’t wait to support him in this new venture. All of that is true.

Read More

I have been thinking a bit about the design of the block feature on some platforms. Let’s take Twitter as an easy example.

When you block someone on Twitter, they don’t notify the person you block, meaning that they don’t specifically send them a message. But, when the person notices that you are no longer showing up in their timeline, they may go to your profile and try to follow you again. At that point, they are notified that they can’t follow you because you have blocked them.

Personally, this means I will never use the block functionality. Even though I might otherwise like to filter some people out of my streams. If I want to do it, I’ll need to use a third party application (like TweetDeck) that allows me to filter out tweets from specific people. I won’t bother to do that because the list only works in that app.

Read More

Update: This was an April Fools’ Day joke.

I am deeply saddened to announce that online forums have died, as confirmed by They passed away quietly in their sleep last night at an unknown age.

While it may be unclear when online forums were born, from the moment that people were able to discuss something with another human over the internet, it wasn’t long before they were having threaded discussions.

Online forums and the format of threaded discussion served as a cornerstone of the social internet and what would one day, many years later, come to be known as social media.

Read More

random highway shots
Creative Commons License photo credit: Kdt.

Josh Barraza asked if I could write about merging two active online forums and the issues that can challenge such an idea. Thank you for the suggestion, Mr. Barraza.

Multiple forums can be merged. It doesn’t just have to be two. It can be more than that. But, for the sake of this article, to keep it simple, we’ll speak as if it is two forums that are merging into one, since that is the most common scenario.

When two forums are merged, the two separate databases are consolidated into one, meaning all members, posts and content will now constitute a single forum. If one forum had 400,000 posts and another had 300,000 – there is now one forum with 700,000 posts.

Read More

Photo Album
Creative Commons License photo credit: KJGarbutt

Some community managers ponder deleting old, long inactive contributions, due to a lack of technical resources or a belief that those contributions somehow take away from what they are currently trying to accomplish.

This is something that smaller operations are more prone to do because they may be hitting the limits of their web hosting plan – the database is too big and it is hogging resources.

But, I believe that when you delete older contributions wholesale – not because they violated your guidelines or for a specific reason on an individual basis – you are damaging your community’s history and legacy. To remove them is to rob yourself and your members of the wonderful opportunity to look back and see where you came from. It is not unnatural for a long term member of a forum to look back at posts from years gone by and reminisce.

Read More

Killer Queen
Creative Commons License photo credit: aussiegall

I know it is tough to look at things from a truly long term perspective, but you need to try.

I’ve now been directly managing online communities for 12 years. I’ve been involved with moderation of communities for probably 14. And I’ve been on the web for 17 years. A long term perspective doesn’t mean 3 years. It means more than that. Ideally, we’re talking decades.

Long term perspective doesn’t just mean looking backwards, either. It means looking back and looking forward. Not forward 6 months, not forward 2 years, but forward 10 years.

When someone says that a platform has died, most of the time, this just means that they lack the perspective. They are chasing the wrong things. Once in a long while, this statement is actually true, but in those cases, it is generally a particular website that is coming to an end, that has announced it’s closure, and not the idea of the tool in general.

Read More