photo credit: eleanor.black

Recently, fastcars started a thread on CommunityAdmins.com asking why you should have rules (I call them guidelines) on your community at all, as fastcars feels that they are “meant to be broken.” fastcars felt that it wasn’t worth the time to have them and that guidelines intimidate members, making them feel scrutinized and giving them the impression that you have an “I’m the owner and you do as I say” attitude. Communities can “fail,” fastcars says, because the owners are too heavy handed.

Instead, fastcars suggests, you could let members decide what is and isn’t allowed and could provide a general short and simple rule. fastcars’ example is “All posts must remain within the realms of human decency.”

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photo credit: Etsy Ketsy

I talk a lot about appreciation. I believe in appreciation and the power of it and how important it can be to the growth and quality of a community.

There are different ways that I express appreciation for people within my communities, both public and private. But, I make appreciation part of my day to day efforts and, as such, it is programmed in me is part of the natural way that I manage my communities.

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photo credit: Horia Varlan

It’s important to be proactive on matters of content theft and copyright infringement. A large part of this is text quoted from other sources. With some exceptions (public domain works, works by the Federal Government, works released under alternative licenses to copyright, and more), you can’t allow your members to post entire text articles that they did not author or hold no rights to, source or no source.

But, that doesn’t mean that they can’t quote some portions that are properly attributed. Fair use is an exception to copyright that, among many other things and without getting too legally technical, allows you to quote excerpts of someone else’s work with proper attribution. Fair use isn’t a law as much as it is a defense.

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photo credit: Wigstruck

Derek Jeter, the shortstop of the New York Yankees, recently capped off an incredibly successful year when he was named as the 2009 Sports Illustrated Sportsman of the Year. Tom Verducci, a writer for the magazine, wrote an impressive profile of Jeter and there was one portion that jumped out at me because of how it applied as a general principle of life, including what one should look for when selecting a moderator for their online community.

The section describes Jeter’s five dislikes, which are mostly things that can easily be related back to teammates he may have and what he wants out of them. Let’s break them down.

1. Individuals who don’t care about winning.

If a member is your staff is showing up just to show up because it’s habit or routine, wants to be on staff because it is a status symbol or something like that, they just don’t have the passion you need. The reason you’re here is to do well. If you take pride in your work, you care about what you’re doing and you want to win. People who care about your community, want it to do well and want it to be the best it can be are people you want on your team.

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Caveman 92223 — On the Road Again!

Recently, on the e-mint discussion list, a member was asking for some suggestions for a list of 10 ways to kill your online community, with some humor. Taking approximately 10-15 minutes, I came up with a quick, fun, spur of the moment list and I thought I’d share it with you!

1. Don’t have any guidelines! We’re all adults – and cursing is fun! Weeeeeeeeee…

2. Since we’re all adults, it’s not like you actually need to visit your site much. A few times a month should be good.

3. Create an open group that anyone can join called “Moderators” and let anyone who wants to join in and move, edit or delete whatever they want. They’re here to help!

4. As the administrator, when you post, try to set the worst example possible. Since humans all strive to be better than one another, this will force your members to be awesome!

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photo credit: love･janine

I recently took some time away. Literally three weeks without logging into my forums. And guess what? They were still there when I got back!

Regardless of what you do, what your profession is, what your hobbies are; sometimes, we can get wrapped up a little too much where we think something needs us every single day and cannot live without us. “I can’t leave – what might happen?!”

This is one of the reasons you want to have moderators or staff members of some kind because a smart staff member is golden at these times. If you don’t have one, it’s likely that your community is fairly small and might be OK without you for a while. Or, if you’d like, you could ask a trusted friend to watch the place for you. Just like you’d ask for someone to check in on your pets and make sure they are taken care of while you are away, you can do the same thing for your online community.

What did I come back to? Well, yes, hundreds and hundreds of new posts, public and in the staff forums, private messages and e-mails. But, beyond that, were my communities in ruin? Were all of the posts spam? Had numerous members left? No, no and no. Things were fine. Things were functioning. They could do without me for a while.

In a way, that’s good community management. If you have to be at your community at all times for it to work well, you should really go do something else because you are going to end up sapping all the joy out of this job (or hobby).

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As a community manager or administrator, the situations we have to deal with are as varied as life itself. For all talk about the online and offline worlds being different, at the end of the day, they have more in common than they do dissimilar. Unfortunately, this is not just the fun, easy parts of life, but also the difficult, challenging ones.

Though it may not be one of the more enjoyable parts of our job, it’s smart and important to ponder what circumstances we may face, even if we haven’t yet faced them. This leads me to what I’d like to talk about today: suicide on our online community, and how we can most effectively help and protect everyone involved. This isn’t about suicide in general, why people think about it, the repercussions of it or anything of that nature – this is strictly about how we should approach it on our communities.

When we think about suicide on an online community or social space, the two recent examples that will probably jump to your head are Abraham K. Biggs’ suicide on Justin.TV and the suicide of Megan Meier, apparently driven by messages exchanged through MySpace.

Before I jump into this subject, I want to be clear that I believe that we are all responsible for our actions as individuals. I don’t think it’s fair to blame Justin.TV, MySpace or any community or social site for the actions of an individual in this sort of case. The nature of communication itself dictates otherwise.

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So, I was taking a look at Hunch, a site created by Flickr co-founder Caterina Fake, that claims to be a “decision-making tool that gets smarter the more you use it.” Out of curiosity, I punched in the word “forums” to see what would come up. The first result was “Should I become a forum moderator?”

I answered every question thinking of myself as the worst moderator candidate possible and I got “86% (No): You should probably think longer.” And then I answered it in the way that an ideal moderator might. The result? “95% (Yes): Yes, you should definitely consider becoming a Mod.” If you try to do this, please let me know what you get in the comments.

I think the quiz (and it’s creator) deserves credit for creating a generally accurate portrayal of some of the things that go into being a good forum moderator.

Over at ProBlogger, Darren Rowse was kind enough to allow me to provide a guest post that I titled “Enhance and Grow Your Online Community Through Appreciation.” In the post, I discuss how simple acts of appreciation can have noteworthy impact on the growth of your community. Here’s the closing excerpt:

Appreciation is a powerful thing. It can open doors, start relationships, give people happiness, bring people back and give them confidence. In the interest of cultivating community, please consider how not just appreciating people – but making sure they know you appreciate them – can enhance your community.

Please let me know what you think about the post.

At Blog World & New Media Expo 2008, I was lucky enough to be on a pair of panels, sharing the stage with some great people. My friend Chrispian Burks was kind enough to record the panels for me and, in November, I posted the video from the “Avoiding Disaster: How Not to Use Social Media” panel.

The other panel was called “How to Deal with Trolls, Spammers & Sock Puppets.” Here is the panel description:

You just wrote the greatest blog post you’ve ever written. You researched the subject, spoke with sources, conducted interviews and completed a well thought out, well written article. You hit the post button and your baby is up. Here comes the praise! The first comment you receive? “You’re stupid, you’re ugly and you’re writing sucks.” Whether you call them trolls, haters or griefers, they’re out there, waiting to ruin your day, harm your community and taint your world.

Or maybe the first comment was something like, “Hey, nice article, check out mine!” Just like there are people who’d like to harm you, there are also people who’d like to cheaply benefit from your work and your audience. Spammers can do their own sort of damage.

But, neither of these two groups need harm you, if you know how to deal with them. This panel will give you the knowledge you need to tackle it.

I was invited to join this panel by Rick Calvert, Founder of Blog World Expo & New Media Expo. It also featured John Chow of John Chow dot Com, The Tech Zone and TTZ Media and Jeremy Schoemaker of ShoeMoney and ShoeMoney Media Group.

The panel was a lot of fun and a great experience, being that it was the first panel that I had ever been on. Afterwards, we had a great Q&A. Here’s the entire session:

In addition to Vimeo, the video is also on YouTube (parts 1, 2, 3, 4, 5, 6, 7 and 8).