When members of your community defend you, it’s a great feeling. You could run a forum and a member defends your moderation efforts. You could host a show on YouTube and a subscriber defends you against a personal attack. You could be a major brand and, during a crisis, you have overwhelming support through your Facebook page.
Whatever it is, it feels good.
However, when this happens to me, after that initial wave of gratitude, I often feel something else. It makes me uncomfortable. Because, quite often, the person that they are defending me against is not worth speaking to. They aren’t good people and they aren’t commenting in good faith. They just want to cause harm.