Extra Credits is a web show that takes a “deeper look at games; how they are made, what they mean and how we can make them better,” according to Penny Arcade, where the show is distributed. In their latest episode, shared with me by my friend Jonathan Bailey, number 11 of their seventh season, they tackle community management. I will embed the episode at the bottom of this article.
There are a couple of things I want to discuss, but before I do that, I want to praise the clip. I enjoyed it and I’m glad to see community management’s continued push into the mainstream. Gaming has always been among the industries that have most readily adopted this profession, so it only makes sense that a gaming focused show would dedicate an episode to the subject.