Video: “The Art of Responding to Feedback From Your Community” Presentation at South by Southwest (SXSW) Interactive 2009
Posted by Patrick on January 31st, 2010 in Interacting with Members, Managing Online Forums (Book), Press
At last year’s South by Southwest Interactive (see my recap), I gave a solo presentation titled “The Art of Responding to Feedback From Your Community.” The basis of this talk was a blog post made on this site in January of 2009.
The presentation is based around my three steps for responding to feedback. In short, they are: appreciate, acknowledge and consider. Be appreciative that someone contacted you, acknowledge their perspective and what they are saying and then consider it and how applicable it may or may not be.
Check out the video from the presentation below. Thank you to my friend James Dasher for shooting it. It’s also on YouTube (parts 1 and 2) and you can view the slides farther down in this post.
Slides:
