What Would You Like Me to Write About?
Posted by Patrick on July 12th, 2012 in ManagingCommunities.com
I love when I can write a post that directly addresses an issue that a reader is curious about. It has been about a year since I last asked directly, so I figured it was time to do so again: how can I help you?
What online community or forums related topic can I help you with? What would you like my take on? What would you like to ask me about? Of course, you can always contact me and I’m happy to chat, but I am looking for some ideas for things I should cover here. If you need to remain anonymous, please email me.
Beyond that, throw out as many ideas as you would like. Thank you for taking the time and for reading ManagingCommunities.com.
Hi Patrick,
I’d like to here your opinion strategy for the following scenario:
We have a “product” (it’s a browser game) that has more or less 100k daily active users. 50% of these DAUs do have a forum registration (forum account is created starting the first forum session, so we know how many players visit the forum at least once). Heres the “problem”: only 2% of these players (thus 4% of the forum accounts) are forum DAUs. Problem is the conversion from reader to active member.
So… How do we convert these lurkers (there are more than the usual 70-20-10 distribution) to active contributers without the possibility of changing the forum/plattform technically?
I hope you got my problem :)
Best
Ben
Hi there, Patrick,
I run a very small online games community that has around 500 DAUs. There is one issue I have been pondering. I will explain.
The community and games are free but there is also the possibility to subscribe which gives access to additional features such as new games to play and being able to change colours and styles of the website, things like that.
Some subscribers still break the more extreme site policies such as consistently verbally abusing each other or spamming the chat.
What courses of action would you recommend for such community members, considering that they are also subscribers – should they still be banned without refund, for example?
Thank you very much!
Kal
Thank you for the suggestions, Ben and Kal. I appreciate it.
Patrick