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Plenty of celebrities use social media well, whether on their own or with some assistance. But one person who has stood out to me recently is Arnold Schwarzenegger. He’s become one of my favorite examples.

Currently, Schwarzenegger is primarily active on Facebook, Twitter, Instagram, reddit and Snapchat, where he goes by ArnoldSchnitzel (no joke).

When I look at his profiles, I see promotion, certainly, but I also see a great authenticity that comes through by sharing his unique personality and what he cares about. He’s very accepting of the cultural influence he has had and embraces the moments from his career that are memorable for fans. If you watch enough of his videos, you might just see him throw in an “hasta la vista” or a “get to the chopper.”

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Homesteading TodayHomesteading Today is a very large online community dedicated to the practice of homesteading. The forum was acquired by Carbon Media Group (CMG) in July of 2014, as part of a large package of sites they bought from Group Builder.

Beginning late last year (according to this apology), the company started taking posts from certain sections of Homesteading Today and republishing them on other forums owned by CMG. The practice went unnoticed until a few days ago, when a member found that posts they had made on Homesteading Today were showing up on Cattle Forum, another CMG community.

The member, willow_girl, posted a thread talking about how she discovered that posts she made on Homesteading Today were showing up at Cattle Forum under the name “Alice.” She hadn’t made them and had no idea who Alice was. One of the posts shared a pretty personal story about saving a cow, which this Alice was now taking credit for.

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Credit: sbclick (CC BY 2.0)

Credit: sbclick (CC BY 2.0)

On the plane ride to SXSW, I watched The Wolf of Wall Street, which I had been wanting to watch for a while. The critically-acclaimed film was directed by Martin Scorsese, widely regarded as one of the greatest directors of all-time.

I have an Amazon Fire HDX (disclosure: I’m an Amazon shareholder) and, where possible, Amazon has an X-Ray feature where they will display a list of actors currently on the screen as well as information about the film.

During one of the film’s speeches, this note was displayed, from IMDb:

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SXSW 2015I just returned from South by Southwest, and I had such a great time. SXSW is a wonderful event. This was my seventh year attending and my sixth speaking. It’s always a pleasure.

The people behind the event do a great job. I must have interacted with 100 or more staff and volunteers during my week in Austin and the lead-up to it. They were all terrific. Fantastic attitudes. Everyone behind the scenes deserves a ton of credit. Thank you to everyone who made this year’s SXSW happen – and thank you for having me again.

During my time at the conference, I did a lot of things. I led a panel discussion. I attended a couple of sessions. I walked the trade show floor. I saw a few comedy shows. I went to some meetups and parties, as well as connecting with specific individuals. Much of it had to do with community work, and so I thought I’d post a recap of all of the community-related things I did at SXSW 2015.

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At KarateForums.com, my moderation team includes not one but two veteran law enforcement officers. They each have spent several years as moderators with me, but their day job didn’t become apparent to me until after I had already brought them on. I found the connection – between what they do within the community I manage and what they do as a profession – to be so interesting, that I asked if they’d be open to a conversation to talk about it. I was grateful when they agreed.

Alex Embry is a sergeant in the McHenry County Sheriff’s Department in Illinois, where he is also a member of the SWAT team. Brian Walker works as a patrol deputy in the Ellis County Sheriff’s Office in Kansas. Together, they have approximately 19 years experience in law enforcement and have spent 15 years as moderators on KarateForums.com.

In part one of the conversation, we discussed their backgrounds, the similarities between the two roles, how to be seen by the community as more than just an enforcer and the proper use of discretion. In part two, we shift to the darker side of these responsibilities.

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Online Community Moderator Metrics

Posted by Patrick on March 9th, 2015 in Managing Staff

When it comes to managing a team of moderators at a high level, there is an inescapable human element to it. Moderators aren’t people you select and let loose without any guidance or support. Communication should be a constant.

I want to know what’s going on. If they handled a delicate situation well, I want to praise them. If a member is unhappy with a moderator, I want to take that burden off of them. If a mistake is made, I work to correct it.

Being truly in tune with your staff means that you are constantly talking. You can’t cheat that with data.

However, I was recently asked to think about moderator metrics. Specifically, metrics designed to get a picture of moderator activity and effectiveness for the purposes of identifying moderators who may have gone inactive. If I was building a dashboard for that reason, what would I want to see on it?

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Engaging News ProjectI was on a call yesterday with Bassey Etim of The New York Times and David Williams of CNN. We were preparing for our conversation down at SXSW, walking through various talking points.

At one point, they mentioned research conducted by Talia Stroud, an Associate Professor of Communication Studies and Assistant Director of Research at the Annette Strauss Institute for Civic Life at the University of Texas at Austin. Specifically, the finding that changing the “like” button to read “respect” meant that it was clicked more.

In doing some reading of my own following the call, I found the Engaging News Project, which Ms. Stroud leads. The project is dedicated to providing “research-based techniques for engaging online audiences in commercially viable and democratically beneficial ways.” A lot of their efforts have been focused on mainstream media comment sections.

Though the organization’s ideas are presented through the lens of a newsroom, there is plenty of thought provoking insight for people who manage community in other areas. Have a look at the research section and subscribe to the project’s Twitter and Facebook pages for more constant updates – plenty of which are directly relevant to community work.

I have a wonderful staff over at KarateForums.com. My team is comprised of 9 people, including 5 moderators. Those 5 moderators have been with me for a combined 35 years, 3 months, 3 weeks and 3 days (these are real numbers and those 3s are purely coincidental). This group of 9 is the strongest team that I have ever had the fortune of working with. They are excellent people with strong character.

Of the 5 moderators, two work in law enforcement. Brian Walker, who has been on staff since July 31, 2006, is a patrol deputy in Kansas. Alex Embry joined our team on December 2, 2008. He is a sergeant in Illinois and a member of his department’s SWAT team. As long as they have been with me at KarateForums.com, they have been working in law enforcement even longer.

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