CMX has released The CMX Guide to Community Platforms, a free ebook that premiered at their most recent conference, but is now available for you to download by subscribing to their email list. It was authored by the CMX team: Carrie Melissa Jones, Yrja Oftedahl Lothe and David Spinks.
I contributed to the guide, sending over some long form thoughts on community platforms when they put a call out to the CMX community. I’m glad they were able to make use of them.
The 110-page long PDF provides general insights about choosing a platform and what to avoid. A wide array of currently-relevant platforms are profiled, broken up into several categories. These include forums, enterprise software, community feedback and support platforms, group platforms, content management systems, community relationship management, internal community and community that exists on outside platforms.