Yesterday, I spoke to a group of moderators at Australian National University. My talk centered around the nasty things that people say to community managers and moderators and my strategy for dealing with them. It was really lighthearted with many funny stories featuring real things that people have said to me.
Though funny to discuss, it is a real thing that happens and a point of stress for those who work in this space. Those funny stories served as the narrative for the practical lessons that I have learned over the years. Some of which I’ll write about soon. I also identified common themes that exist within abusive messages, such as negotiation and bargaining, threats, accusations of bias, accusations of corruption and comparisons to Hitler, the Nazis, Stalin, etc.
If you’ve been been moderating for a while, I thought you might enjoy having a look at the slide deck, if only for the entertainment value. I purposefully skipped over the types of things you need to report to authorities, like specific threats to your well being, and stuck with things people try to say to make you feel lesser or to intimidate you in doing what they want.