photo credit: ra_hurd

I like Quora. I really do. But, why is it that I can’t go more than a few days without seeing someone asking, on what is essentially a forum, why forums are dead, how forums can be saved, why people don’t use forums or something similar?

I can only answer this question so many times. There is not enough time in the day for me to tell you that forums are not dead. I have other things I want to do.

That may be one reason I created areforumsdead.com. Day or night, 365 days a year, you can check to see if forums have died yet. It’s updated in real time.

Jokes aside, forums are not dead and they are not dying. Forums will only die when we no longer wish to have threaded, text based discussion. Since that is part of the backbone of most community and social platforms, forums are doing fine.

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photo credit: M.M.Meeks

Like any management role, when you manage an online community, you’ll be faced with challenges on a regular basis. You’ll have to put out a lot of fires.

Some will be like blowing out a candle, but in other cases, a part of your house may be on fire. You then can choose one of two paths. Either you try to put out the fire or you let the house burn down.

Whatever the challenge is, as the administrator or manager, it is your responsibility to remain calm, think about the issue objectively and make the best decision that you can.

Back when Shawn “Jay-Z” Carter was the president of Def Jam, a song by Young Jeezy, one of his hottest artists, leaked to radio. An emergency meeting was called, but Mr. Carter didn’t see it as an emergency. The song, he said, was a club record and radio wouldn’t be so inclined to play it.

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photo credit: mboperator

I have a fun idea. As you know if you’ve read ManagingCommunities.com for any measurable amount of time, I like to sometimes share the funny or absurd things that my members have told me. Whether that’s being called Hitler or people who are both wrong and rude, I share it in small doses.

Sometimes, we get gold from commenters of the blog. One example that comes to mind immediately is this comment by MsMod:

One of my favorite attacks ended with, “no doubt Hitler would embrace and adopt you as one of his own.”

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julesjulesjules m

Have you managed an online community for three or more years? Does it have 50,000 or more posts? Do you have guidelines of substance that you fairly and evenly apply to contributions?

If the answer to all of those questions is yes, there is a fair chance that someone has lobbed the word “Draconian” in your direction, in reply to a contribution being edited or removed.

I have to be honest. Until recently, I did not fully understand the definition of this word. I had always thought that it meant that they thought I was being unfair or too strict.

It turns out: I was right. Just not to the extent I had thought.

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photo credit: Miala

Role playing time! I manage a good sized community around a particular niche. I am looking for advertisers. So, I identify some online stores that sell products to the people who comprise my community’s audience. The online store that you work for is one of those I find and I contact you.

I e-mail you, I introduce myself and share some information about my site. I think we could be a good fit for you. I offer to send you our media kit and rate card and to answer any questions that you may have. Do you:

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photo credit: BuzzShift

Last year at BlogWorld & New Media Expo (this year’s iteration is October 14-16 in Las Vegas and I’ll be there), I led a panel titled “Social Media: The Bad and the Ugly” with Amber Naslund, Robert Scoble and Wayne Sutton.

On the panel, we talked about trends in social media that concerned us and that we felt could harm the growth of the medium as a whole. These are also trends that could harm your brand, scare people away and damage your reputation. We highlighted six trends in all.

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photo credit: quinn.anya

On one of the communities that I run that offers free technical support, we had a member join and post a question in need of some assistance. In the post, they included some short hand for a vulgarity, so I removed the post, as per our normal procedure. They also had a signature violation of sorts. So, I dropped the member a note explaining both.

I noted that their post was also in bright red. This is not a violation and it’s fine if a member wants to use that color. But, it made the post harder to read. So, in the message, I thought I’d include a helpful suggestion that would allow the member to be more likely to receive help from others. I said:

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photo credit: gaminrey

We had a member the other day who posted a thread promoting his eBook. It was your run of the mill advertisement, removed by a member of my staff.

The person who posted it responded to the staff member, telling them that they must not see the value in his eBook and that, more or less, his 95,000 affiliates can’t be wrong.

The member had actually posted promoting an eBook back in 2007 and had it removed. He hadn’t posted much of anything before posting again, promoting an eBook now, in 2010.

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April Fools’ Day affords many community administrators with the opportunity to have a little fun with their members and I am not one to pass that up. So, just like last year, some of my site’s played host to a prank in honor of the day. As always, the staff was in on it.

On KarateForums.com, we announced our new focus on street tested martial arts. From this point forward, all new member accounts would be validated manually and only after the potential member had submitted a video of him or herself using their chosen martial art in the only arena that matters: the street.

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Caveman 92223 — On the Road Again!

Recently, on the e-mint discussion list, a member was asking for some suggestions for a list of 10 ways to kill your online community, with some humor. Taking approximately 10-15 minutes, I came up with a quick, fun, spur of the moment list and I thought I’d share it with you!

1. Don’t have any guidelines! We’re all adults – and cursing is fun! Weeeeeeeeee…

2. Since we’re all adults, it’s not like you actually need to visit your site much. A few times a month should be good.

3. Create an open group that anyone can join called “Moderators” and let anyone who wants to join in and move, edit or delete whatever they want. They’re here to help!

4. As the administrator, when you post, try to set the worst example possible. Since humans all strive to be better than one another, this will force your members to be awesome!

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