When viewing products on Amazon.com, you may notice a section on the product page labeled “Customer Questions & Answers.” For example, on the page for the Flash Point board game, which I purchased last week. In this section, you are encouraged to “ask the owners” (of the product) a question.
The labeling is misleading because they don’t actually limit the ability to answer to owners only. You don’t have to have purchased the product on Amazon to be able to answer the question. I guess you could say it is based on the honor system. But that’s beside the point.
I was reminded of this feature recently when I received an email from Amazon. They knew that I had purchased a particular product (since I bought it from them), so they wanted to know if I was willing to answer a specific question that was asked about that product. The question was included in the email as well as a link to answer. I found it compelling, so I clicked and found that others had already answered the question adequately. I assume that when the email was sent, there were no answers.