photo credit: asubtleglance

This is part 3, the final part, in my Alex inspired series on temporary bans, lifting them early and related topics. I’m going to close it out by talking about how to respond to members who want to be unbanned.

Keeping in mind that I only issue permanent bans, the messages that I get from banned members, I’d throw into two categories: those I will respond to – and those I won’t. Once I ban someone, they are no longer an active member of my community. On the contrary, they have forced us to designate them as someone who has done harm to the community. For that reason, I am no longer as available to them as I might be to a regular member.

photo credit: f_trudeau

Back in January, I asked you how you made money with your online community. This was for an upcoming series of articles on all of the different ways to monetize an online community.

I’m happy to say that this series is coming along beautifully. I’ve talked to a number of different people, including those behind the scenes at some very large communities, and they have been kind enough to share all of their methods with me.

photo credit: me and the sysop

When I called out to you for topics to write about, Alex asked me to touch on “the liberation of banned users before the appointed time.” If they have an appointed time, it has to be a temporary ban. I’m not a huge fan of those, but I already got that out of my system.

First and foremost, thank you for asking, Alex. I would suggest that you are using temporary bans for a reason: you want to be able to ban people for a fixed period without banning them forever. So, the ban was given for a reason, but will expire. In order to ensure that the temporary bans have meaning, you probably want to allow most of them to last for the expected period.

photo credit: Dawn Endico

I’m just not a temporary ban kind of guy. I was reminded of this while pondering the question asked by Alex (which I will be answering soon!). I’ve never utilized them, never wanted to and likely never will, unless I start running a community for someone else or something like that.

I understand the reasoning. It’s a “cooling off period” is one of the bigger ones. I’m sure they’re effective for those that use them and like them. There’s nothing wrong with them. This isn’t a right or wrong issue; just a preference.

photo credit: bionicteaching

I was just pondering what I wanted to write about today and I thought it’d be a good idea to ask you: what would you like me to write about? What would you like my thoughts on? What can I help with? I want to know.

Please let me know in the comments. Thank you for reading ManagingCommunities.com and for considering this question.

photo credit: Eddi 07- Free Stock

Most forum software in existence features a word censor. This is a valuable feature that allows you to block certain words, terms, URLs/links and other text content from being posted on your community. The most common ability that you are given is the choice to turn a word into something else.

The best use of this, in my experience, is to simply change any inappropriate terms into an asterisk (“*”). This stops the word from being posted while not hinting at what it is or playing games by changing the word to something else, which I generally view as counterproductive. This was how I used it myself.

photo credit: Unhindered by Talent

If you offer a product or a service, you have a community. It may be small or large, local or international and you may not even acknowledge it, but understand this: you have one.

Your community is comprised of those who use, enjoy and support whatever it is that you do. There was a time when engaging your community was a costly endeavor. Telephone? Postal mail? Yeah, fan clubs were cool and they were better than nothing, but they were bulky and required, in many cases, substantial investments with sometimes limited returns. The internet changed that.

Now, you can readily engage with your fans, your supporters, your community through communities that you host and through communities at other sites, like Facebook and Twitter. You can now easily communicate with masses of people with the press of a button. Or, a handful of people, if that is the size of the community.

The question isn’t whether or not you have one, the question is: what do you do with it?

I’ve been working on booking speaking engagements for 2010. I’m talking to a number of different parties and hope to have more announced soon, but as I have a pair that are fast approaching, I thought I’d mention them as I always like to meet people at the events I attend. Not only will I speak at the events below, but I will be attending them each and every day.

On March 13 at 12:30 PM CT, I will be co-leading a Core Conversation at South by Southwest (SXSW) Interactive with Twanna A. Hines. It’s called “Shameless Self Promotion Without Looking Like an @#$%^&!” Here’s the short description:

photo credit: david.orban

I organized and moderated the “Social Media: The Bad and The Ugly” panel at Blog World & New Media Expo last October (see my recap). It had a wonderful lineup featuring Amber Naslund, Director of Community at Radian6 and blogger at Altitude Branding; Wayne Sutton, Partner at OurHashtag and blogger at SocialWayne.com and Robert Scoble, Managing Director at Building43.com at Rackspace and blogger at Scobleizer.

If you’ve attended a lot of panels or presentations in this space, one thing you notice more and more is the backchannel and the influence it has (or doesn’t have) on the presentation in question. Sometimes this is beyond the speaker’s control, perhaps they are surprised by a massive scrolling screen of messages behind them. These days, this is often powered by a Twitter search.

As part of my work on my new about and speaking pages, I wanted to create a profile on SlideShare and upload all of my past presentations, making it easier to share them and share the style of my slides.

Just in case anyone is interested, my username is iFroggy. Here is one of the presentations that I have uploaded, from one of the panels that I was on at Social Media Business Forum 2009: